Fair Trading & Consumer Protection Policy

Recharge Homes Pty Ltd
Version 1.0 Last Review: May 2025

UNCONTROLLED WHEN PRINTED

 

1. Purpose

At Recharge Homes Pty Ltd ("Recharge Homes"), we are committed to conducting our business with honesty, fairness, and integrity. This Fair Trading and Consumer Protection Policy outlines our commitment to complying with all relevant consumer protection laws and regulations to ensure our customers receive fair treatment and quality products and services.
 

2. Scope
This policy applies to all employees, contractors, and representatives of Recharge Homes Pty Ltd in all dealings with customers, suppliers, and partners.
 

3. Compliance with Laws
Recharge Homes complies fully with all applicable consumer protection and fair trading laws, including but not limited to:
• The Australian Consumer Law (ACL)
• Fair Trading Acts in relevant states and territories
• Any other relevant federal and state legislation
 

4. Honest and Accurate Information
We commit to providing clear, truthful, and accurate information about our products, services, prices, and terms and conditions. All marketing and promotional materials will be fair, transparent, and free from misleading or deceptive claims.
 

5. Consumer Rights
Recharge Homes respects the rights of consumers to:
• Receive goods and services that are of acceptable quality, fit for purpose, and as described
• Access clear information about their purchase, including warranties and refund policies
• Have complaints handled promptly and fairly
• Privacy and confidentiality of personal information
 

6. Fair Trading Practices
We will:
• Avoid unfair contract terms and practices
• Ensure pricing is transparent with no hidden fees or charges
• Deliver products and services within agreed timelines
• Address any errors or issues promptly and effectively
 

7. Handling Complaints
Recharge Homes values customer feedback and takes complaints seriously. We will:
• Provide easy access to complaint channels
• Respond to complaints within [insert timeframe, e.g., 5 business days]
• Investigate and resolve issues fairly and promptly
• Keep customers informed throughout the complaint process
 

8. Training and Awareness
All staff at Recharge Homes receive regular training on consumer protection laws and our fair trading practices to ensure ongoing compliance and awareness.
 

9. Continuous Improvement
Recharge Homes is committed to continuously improving our policies and procedures to enhance consumer protection and fair trading standards.
 

10. Contact Information
For any inquiries or complaints regarding this policy or your consumer rights, please contact us at sales@rechargehomes.com.au

Approval This policy is approved by the management of Recharge Homes Pty Ltd and will be reviewed annually or as required to ensure compliance and relevance.