Privacy Policy

Recharge Homes Pty Ltd
Version 1.0 Last Review: May 2025

UNCONTROLLED WHEN PRINTED

1. OUR COMMITMENT TO PRIVACY
Recharge Homes Pty Ltd is committed to protecting the privacy of our customers, employees, and partners. We collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We believe your privacy is important and are transparent about how we manage personal information.

2. WHAT PERSONAL INFORMATION WE COLLECT
We may collect the following types of personal information:
• Full name, address, phone number and email address
• Property and energy usage details (e.g. NMI, meter data)
• Identification documents (e.g. driver's licence, utility bills for rebate programs)
• Photos or videos of property (for system design and installation)
• Employment and banking details (for employees and contractors)
• Technical data from solar and battery monitoring systems
• Any other information you provide to us directly

3. HOW WE COLLECT YOUR INFORMATION
We may collect personal information through:
• Our website or online forms
• Phone calls, emails, or in-person meetings
• System monitoring platforms
• Government incentive programs (e.g., STCs, rebates)
• Credit applications or financial partners
• Job applications and employee onboarding

4. WHY WE COLLECT YOUR INFORMATION
We collect personal information to:
• Provide quotes, products and services (solar, battery and energy upgrades)
• Process applications, incentives and warranties
• Monitor system performance and deliver maintenance support
• Comply with legal obligations (e.g., Clean Energy Council, ATO, state rebate programs)
• Manage accounts and process payments
• Communicate with you about your system and service
• Improve customer service and business operations

5. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to:
• Our employees, contractors and installers
• Government agencies administering rebates or incentives
• Clean Energy Council or other regulatory bodies
• Financial institutions and payment processors
• Software providers (e.g. system monitoring platforms)
• Professional advisers (accountants, legal)
• Any other third party with your consent or as required by law
We do not sell personal information.

6. STORAGE AND SECURITY
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. This includes:
• Secure cloud storage with restricted access
• Employee training and access controls
• Secure disposal of physical records

7. ACCESS AND CORRECTION
You may request access to or correction of your personal information by contacting us at sales@rechargehomes.com.au
We will respond within a reasonable timeframe.

8. COOKIES AND WEBSITE DATA
Our website may use cookies to enhance user experience and track usage statistics. You can choose to disable cookies through your browser settings.

9. COMPLAINTS
If you believe we have breached your privacy rights, you can make a complaint by contacting us using the details above. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC).

10. POLICY UPDATES
This policy may be updated periodically. The latest version will always be available on our website.